Fast shipping*

23 years of experience

Family business

Minimum order €100

Damaged goods

Did any of the items break during shipment?
Send us a phote or take the item to our showroom and we will reimburse or replace the product.

Does one of your costumers return a broken/damaged item?
We do not guarantee discoloration because we can not check if the costumer handles the products with care.
The materials we work with are selected with care and attention. Yet these can not be compared to precious metals such as gold or silver. The metals used can therefore discolour in contact with water or any strong beauty products like parfume.
The speed of discoloration also depend on the PH value of the skin. PH means the acidity of he skin. Some people have a certain degree of acidity in their skin that jewelry can not withstand.

In other cases of damaged goods will we see what we can offer.

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